I was charged $320 for shower washers to be replaced. The moment the plumber pulled in the drive he hit "arrive" on his GPS and stated charging at almost $50 per 15 minutes before he had even checked he was at the right address or contacted tenant. This is on top of a $70 callout... before GST. Arrival time was to be between 4pm and 7pm. The tenant had just gone over the road and it took 20mins before the plumber rang her, charging the whole time. She was home in 8 minutes after being contacted so when the plumber walked in the door the bill was already over $170. My tenant informed me when the plumber left which was less than 30 minutes later. Almost 10 minutes later the plumber rang me to tell me work was completed and he was about to stop charging. I said "You left 10 minutes ago". He replied "Yeah, but I'm still in the driveway".
KEEP CLEAR OF THESE PEOPLE.

Always held the Jim's franchises in the highest regard. Used Jim's plumbing for the first time, and it appears they hold themselves to substantially lower standards than any other Jim's franchises.
Rather than spend time seeking multiple quotes for our leaking hot water unit, we (naively!) opted to just call in Jim's Plumbing. Paid $3,600 for (what we later discovered) was a c.$900 Vulcan 170L gas heater. Local plumbers contacted after the event quoted in region of $1,300 to $1,600 (including installation).
Reaction of the franchise manager to questioning the business practices was extremely aggressive.
If, like us, you've had great experiences with other Jim's franchises, don't assume they are all the same.

Approximate cost: $3600

I contacted Jim's Plumbing yesterday (31/7/2017) via their website and asked for a quote for removing and installing 2 new toilets and 2 new bathroom basins and mixer taps. They called me on the phone a few minutes later and they told me that it would coast $73 plus $47 per 15 minutes just to have someone come and do a quote. What a PIP OFF!!!

I was later able to get 5 other plumbers to come and do quotes for free. I called Jim's Plumbing again later the same day and told them not to bother coming.

I will never even consider using them again unless they can provide quotes for free.

Initially when I called them I wanted my sewer and storm water drains checked to see if they had been damaged by tree roots. I was told that there would be no equipment cost unless they needed to unblock my drains. When the guy turned out I was told that they couldn’t check the storm water drains (not because of any reason specific to me) and that if there was damage it would most likely be to the storm water drains, not the sewer pipes. I was also told that I would have to pay the equipment fee regardless. I was also told by the plumber that changing every washer in my house would fix “water hammer” in one tap. When he was done there was “water hammer” in 4 taps and my shower didn’t work. On top of that I was also mislead about the cost of changing the washers.

What can I say apart from I am very happy I choose Jim's plumbing again, I have used them several times, they arrive on time, complete the work to a high standard and are honest and upfront about the costs, could not be happier and I will continue to use them

Their website advertises that they can supply and install toilet cisterns and toilets but I called to request this service and was advised that it can't be guaranteed and it was better for me to source the items myself. Not sure why their website says 'We supply and install full toilet suites or just the cistern and toilet pan individually depending on your needs.'

I thought about it after my first phone call and decided to take the gamble and called back and made an appointment for Monday 12-3pm in the hope that their plumber did have replacement cisterns. I lost half a day pay today sitting at home waiting for a plumber that never showed only to call at the end of my appointment window to be read out details from my first call and told that I did not actually have an appointment booked. So disappointing given how much trouble I've had trying to book in a plumber elsewhere and now to be stood up because someone couldn't make a booking. Yes, I hung up after hearing that I didn't have a booking listed, that was better than saying to the contact centre person what I was actually thinking.

My experience with Jims Plumbing was first class, our hot water service went on a Monday Night, Jims Plumbing was here ( Dennis ) at 8am the next morning, explained it was better to upgrade to a continuous flow instantaneous system instead of replacing it with our existing solar heated electrical system, was able to organize finance on the spot and we hot a new service running by that afternoon, Metrolec Electrical, ( Jims Plumbing Electrical Contractor was also extraordinary with their service as they had to leave a job down South to attend to our job in the Northern Suburbs ) to ensure the job would be finished that day. Would highly recommend the Jims Plumbing / Metrolec Electrical Team.

The plumber that came out to fix our leaking shower was wonderful. So understanding, knowledgable and professional. Definitely using him again if needed.

Job was done profesionally in a speedy and efficient pace. Will use again as well as recommending to family and friends

Approximate cost: $250