HeatCool were great when they did the initial problem diagnosis on our Rinnai 1005FDT heater in Feb. I have been trying for over a month to get them to return to repair the unit but after several attempts to book a repair through the website and promises the technician will call me to arrange a repair time, I have never received a call and I have now gone elsewhere. HeatCool have good reviews but disappointed me.
Would highly recommend this company. Their technician's were polite/courteous, communicated well, worked swiftly with minimum fuss and left no mess. We had a split system and ducted venting replaced in one day. Thanks Matt for your prompt quote and recommendations.
Janine
Ciaran from HeatCool gave me a courtesy call 20 minutes prior to arriving, and was super friendly and professional. He fixed our gas heater and cleaned up after he was done. Amazing, prompt and professional service. Highly recommended!
Approximate cost: $280
Thank you for your great review.
We are happy that we were able to assist
First class service in every way. We’ve used Heat Cool for many years both for supply of a new AC and servicing and they have always been friendly, professional and great value. Can’t recommend highly enough. Thank you Kathy and team at Heat Cool.
Thank-you Lesley for the great feedback.
We are so happy that we have been able to help you.
Heatcool replaced my ducted heater this week - they provided excellent advice. Their technician was courteous, communicated well, and did a very high quality installation - very clean and tidy!
Office staff directly contactable for service call for Ducted Heater - provided next day appointment - Technician was efficient, courteous and on time. Provided excellent communication on problem and course of action with an effective resolution. Thanks Wes.
Cost reasonable and average for such a service call. I will be using HeatCool for my future needs on AirCon and Heating.
We are so pleased that we were able to help.
Dean PennyCook, came out today to Service my Heater, He did a very good Job, Arrived on time and was a very pleasant chap I will contact you in a couple of years to Service it again, Will get Air Conditioner done in October. I like the way your Team just get on with the work, Well Done to your Company
Thank you, Jacquie, for your wonderful review. We really appreciate the opportunity to assist you.
We have used HeatCool for many years for both heating and cooling. We find them very professional. Great, helpful, friendly office staff. We highly recommend HeatCool.
Justin, Steve and their team are so professional, polite and respectful. When they said they would be there- they were!
I had calls informing me of time frames etc. I could not be happier with the service and products. I had ducting heating and Air con installed. I would highly recommend HeatCool Pty Ltd and would gladly use again in future.
Justin and Dean resolved our problem quickly and efficiently. Justin advised us on future options both for our heater and evaporative cooling - both our units are quite old.
Thanks, David for your feedback, we are glad to have been able to assist
“It was a pleasure to engage Ezy Air to get my existing split system replaced”…
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