We moved with these guys a couple of weeks ago. First of all, they were late by three hours, and we learnt about it only after waiting for two hours and calling them. One of the guys called sick, and we understand that, but they could at least call us and advise that they would be late.
They are not professionals, even though both guys were nice. But they don't know how to disassemble furniture, how to secure it etc. We disassembled ourselves almost everything except one bed, and they couldn't do it without my husband (and couldn't even move the mattress downstairs without my husband's help.
They broke one of our bookshelves and damaged the floor in our new rental properties. The “main” guy said that he had already reported this to their supervisor, so I just waited when they will contact me. Nothing happened for a week, so I message them with the photo, and when they called, they started: why are you calling a week later? I explained the situation and that I was waiting because one of the removalists assured me that he had already reported this accident. Then they started suggesting that I fix it (but I tried everything before calling, it is a big scratch on the laminate floor made by incorrectly moving the fridge, it is impossible to fix).
We agreed (after 15 minutes) that they would refund a small amount - $50 just as a “sorry”. I sent them my bank details, nothing happened, and now they are just ghosting me.
P.S. We had the smallest truck, and still they spent 5 hours just loading everything (we prepared for them all our furniture except one bed), and unloading into the garage at our new place, and it was already late (we did everything else ourselves much quicker). When I used them how much time they would need, they indicated 4-5 hours WITH assembling and disassembling.

Summary: very unprofessional service, don't have insurance, won't cover the damage they cause.

Approximate cost: $750