Wash On The Rocks

3.9
based on 10 reviews

10 reviews about Wash On The Rocks

verified email - 05 Jan 2020

STAY AWAY!! THEY RUINED MULTIPLE DESIGNER OUTFITS!! SEE PHOTOS ON GOOGLE REVIEW!! One being a new Carla Zampatti dress that, like the others, they took NO RESPONSIBILITY FOR!!! I physically dropped the dress off to Carla Zampatti’s CBD office where they looked at it and agreed it was the dry cleaners error so personally called Wash on the Rocks to settle this. The team from Carla Zampatti said they had never been spoken to so rudely and advised me NEVER TO USE THEM AGAIN. I AM SURE THEY WILL NEVER RECOMMEND THIS BUSINESS EVER!! All ‘good’ reviews for this business are because they offer a discount on your next wash if you show a good review you posted. I know because they offered this!!

Wash On The Rocks 17 Jan 2020

This is only half of the story. Your dress was submitted to the Australian Dry Cleaning Institute for an independent review of the damage. The result came back as snagging ."The damage shown in the photos are called snags , quite common in some fabrics , especially in ladies clothing , they are caused by a number of things including watches, jewellery , buckles , seat belts , child harnesses and even fingernails."
The team from Carla Zampatti contacted us requesting the model number of the dress, that's it - no rude or unfriendly conversation. The care label clearly stated to to be careful with jewellery as it is a delicate fabric.
The snagging was on obvious locations where ladies hold a handbag and wear jewellery.
We dry clean on a daily base numerous Carla Zampatti and other haut couture dresses and never had any complaints. We never give discounts for good reviews - that's and absolute lie.
You asked me if I would pay for a tailor the repair the dress. I said I would offer you instead a credit for your next service - that's the fact.
We have been very professional to you but you have not accepted own responsibility. If it was our fault we would have submitted it to our insurance!
To all other Dry Cleaners and Service providers - please beware to offer any services to this client!!!

5d4a2663 18 Jan 2020

This is a complete lie and I do not wish to waste anymore time on such a bad practice. Run your business how you like, all things come around eventually.

verified email - 22 Nov 2016

Terrible service !!

I called Wash on the Rocks and was advised over the phone that it is a same day service (which is also stated on their website) I then booked in to have my items picked up the next day - you can imagine my surprise when i returned to my hotel in the evening and my clothes had not been returned to me. I was in Sydney for work and had to go to dinner with my clients in the same clothes they had seen me in all day.

I called them the first thing the next day at 7.15am and was advised that the driver did not have time to drop them off but he was around the corner my clothes did not arrive until 8.10

the 'man' i spoke to on the phone was SUPER rude, yelled at me and kept saying it doesnt gurantee a same day service - I have since followed up by email to no response.

I finally called again today and asked to speak tot he owner who just kept stating that their order form advises some services take longer - i explained that my booking was taken over the phone and that i was assured it was a same day service !

Not only that several items of my clothing came back covered in lint and long black hair (which i do not have ! )

I had to resend all my clothes to the hotels laundry as they came back almost worse than i had sent them off.

verified email - 22 Jul 2015

These guys are great! Very helpful people. They are fast, efficient and very affordable. I will go again.

verified email - 25 Sep 2012

I took a really delicate silk dress here with quite a bad stain on it. They did a fantastic job of removing the stain without causing any damage to the dress. They talked to me about how they would go about cleaning the dress to ensure there was no damage to the buttons and trims and sure enough - it was all perfect when I picked up the dress. Can't tell you how many bad experiences I have had at other dry cleaners who stained dresses with dirty fluid and completely ruined my buttons. If you have anything special to dry clean - take it here.

TooStronk 25 Sep 2012

Sounds like this place mean business. Thx for sharing.

worldholiday 22 May 2013

Thank goodness you had a really good outcome at this place.

verified email - 25 Sep 2012

Their great! When ever i'm in Sydney I use them. They are very cheap and do the job quickly. I recommend using them if you ever find yourself nearby.

Anonymous
05 Feb 2012

Excellent service! Clean clothes for a fraction of what the hotel charges for valet. They have my business every time I'm in Sydney!!!

verified email - 02 Feb 2011

Wash on the Rocks is more than a dry cleaning & laundry service, it has a 'family business' feel to it. The owners and staff are so warm, friendly & professional, the service they provide is better than any other Sydney service i've used in the past. Wash on the Rocks take the very best care, there is no better dry cleaning or laundry service.

verified email - 05 Nov 2010

table cloths napkins, shirts came back perfect it would be impossible to get these items cleaned and pressed at home to this standard, fantastic work guys, you are the best

verified email - 04 Nov 2010

Good drycleaning business..
must reanable rates for your daily wear dry cleaning and iron press.

verified email - 10 Jan 2009

Very quick, efficient, and friendly service. The cleaning service is thorough and the staff listen to your needs. Saves us a lot of time with ironing. Busy on weekends.

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