I had booked a Consignment Number: IRE016125459 on Transdirect web site on 14th Sep., the carton's data is correctly input,【carton size 52x42x36cm, weight 28kg, pickup from Beverly hills 2209 to MARAYLYA 2765 】
and the quote list showed TNT is $37.95. CouriersPlease is $42.55. so I chose TNT.
On 29th Sep., they emailed me an Under Declared Collection Notification saying it's 31kgs. Subsequently, an amount of $154.24 is owing for this delivery. This amount will be charged to your original payment method. ( paypal is set as the automatic payment method.)
I have used the same weight data of 28kgs to have booked at least 25 times with them already, None had issues before. if the input date is incorrect for this one, then why is it all correct for former 25s ?

even for now, if try the quote again with the same carton data on their web site, the TNT quote still shows $39.xx. (2$ more )

So, I believe they must be wrong. then emailed back after their surcharge on 29th Sep. they said they would check it and it may take 7 days. But after 2 weeks passed, they have no any update. So I emailed them again, actually TWICE in 3 days, but NO ANY RESPONSE. It's TERRIBLE customer service, they are pretending to be deaf and don't want to solve the issue.
Then I had to reviewed 1* on TrustPilot, then they replied but explained much other things off the point. They explained there will be more postage to a residential address than a commercial address. But BE NOTED, the delivery address was input as Residential already, nothing to do with commercial !

The key is the carton weight. If it’s 28kgs, then postage is $39.xx, if it’s 31kgs, then postage is around $200, then their surcharge will be correct. But this carton is one of 50 cartons imported, same product with same dimension & same weight. Contacted the buyer and confirmed it’s the correct product received. It’s 200% sure that it’s 28kgs. every each of them was weighed in the factory for quality reason. and More than 100 of them were sent with HUNTER EXPRESS previously all using 28kgs without any issue.

Right now still have 24 of them in stock, they can come to weigh it and to PROVE it’s 28kgs. But if they can’t prove it’s 31kgs, they need to REFUND the surcharge. otherwise they are ripping off customers.

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DON’T USE THEM, they could say you under declared and charge you much surcharge if you set automatic payment with them.
AVOID.
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Approximate cost: $154