The item took a week just to be dispatched.
The item that arrived was the wrong item.
The business is refusing to give me a refund or replace the item until I return the item they sent me to their office (note - the item was $10).
They can't give me a time that the courier will come to pick the item up.
Their correspondence is arrogant and rude. The business owner clearly thinks their customers are out to screw them.
To be continued.....

Approximate cost: $10