Reviews by marices

This review is for Femme Connection, Morayfield QLD

verified email - 03 Nov 2016

Very disappointed !!!! I have been a customer for many years and am very disappointed with the lack of customer service I received at the Morayfield store. I recently purchased 2 dresses which I washed in a cold wash in the machine (as you do), only to find that one of the dresses shrank from a size 14 to a 10 at best! I returned the dress to the store asking for a replacement and was told that because I did not hand wash the dress it was my fault and there was nothing they could do-too bad! Even though the other dress did not shrink and has the same care label - hand wash! Who looks at care labels sewn into the bottom of the side seam! My daughter also bought a floor length skirt and after washing, it too has shrunk to ankle length!!! Very poor quality fabric and very poor customer service - we should have been advised to read the label for laundering instructions!! Besides, these items are not delicate fabrics like silk or wool so one would assume you could wash them in the machine cold wash! The fabric state is it 100% Viscose. My warning to you as a customer - is do not buy VISCOSE items. As for me and my family and all of my friends - we will never shop at Femme ever again!!!

Approximate cost: $30

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