Reviews by mariab325

This review is for Sydney Pet Resort, Vineyard NSW

23 Jun 2021

My puppies stayed for the first time over the last weekend, and the staff told me they thoroughly enjoyed themselves! They had lots of fun with the staff and other pups and I was able to see pictures of them on Facebook regularly.

The resort was very clean, large and very comfortable - the staff were friendly and accomodating, professionally dressed and lovely to talk to. They put me at ease from the first moment I walked in the door.

I was able to book very easily, and amend the booking as needed. I was also able to add an extra day/night at the last minute due to an emergency and even had my puppies brought home by shuttle as I could not pick them up, again at short notice.
The online booking system is wonderful and easy to use, allowing for any changes, notes or services to be added and even for ease of payment. I was able to upload information, pictures, vet and vaccination information and so much more. It was very convenient and fast and everything was there at my fingertips, if I needed to access it.

The overall experience was easy, professional and enjoyable. The staff contacted me via email and sms as needed, and responded very quickly to my requests.

I felt very secure leaving my dogs there, knowing they were going to be very well looked after. I was even able to book additional services such as Bath/grooming, which is very handy.

My pups came home thoroughly exhausted from all the fun they had! I will definitely use them in the future and recommend them to anyone looking for pet boarding, whether short or long term.

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