Reviews by mandeeps430

This review is for The Good Guys, Penrith NSW

verified email - 26 May 2022

Don’t go this store,these people are very unprofessional,very bad customer service.
I bought some stuff end of last year,I spent more than $10k and give 20% deposit and tell them to hold my stuff because on that time my house not ready .then they call me March 2022 and on that time due to covid reason my house more delay.we can’t do anything with that because everyone affected with this. I ask them to hold and another 2 months due to covid. like end of may.when i go yesterday they said your stuff not available because they sell it to someone else, how come they do that .when i ask they said me try call u but u not answer. But it’s totally wrong no one call. Because that 2 gas stove oven because i need that one now because i give all demension and wiring instructions to my builder make a space and do pre wiring for this particular model.now that model not available any of the store.

Even i ask them i’m happy to pay full amount when they call second time on that time they said its ok you no need to pay.

Its very disappointed .i spend lots of money on this store but they don’t care about that.

So i’m not recommend this store to anyone.
If this review read anyone from gudguys head office pls contact me .
Its not professionalism.

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