I withdrew my funds to another bank account in my name elsewhere in pursuit of a higher interest rate (as this account only pays the bonus interest in the second month) but found not only that my funds had been returned but my account now had restrictions on it preventing internal and external transfers.

Interestingly enough, smaller transactions I made before and after the large transaction were successful whereas my large transaction was not. Additionally, I had raised my transaction limit in the app to an amount higher than what I had transferred so it should have worked based on that.

I have attempted to use the secure messaging system, live chat and the call centre to get information on why this has occurred but they refuse to provide any information on that or even a rough timeframe or compensation for financial losses if I cannot meet my bonus interest requirements due to the restrictions placed. There's also apparently no one I can contact for information about this issue whilst their internal team conducts a review and no information on what they need from me until they contact me at some point in the future (no timeframe).

I have made my complaint to AFCA and am hoping for a swift resolution in the meantime though. However, I expect that based on my experience with no transparency and accommodation so far, I'll be waiting for a long time like others here who faced the same issue and without an adequate response outside of AFCA.