After 12 years of ugg boot joy I was ready and excited to purchase my next pair considering how long my original pair had lasted me, so I went to visit Artemis once again and happily paid $175 for what I believed, and he assured me, was going to be another quality product.
Well, Artemis and I couldn't have been more wrong. I'd had them less than a month and on the second wear, the front split and completely flaked off (see pictures). I was shocked, obviously the quality is not what it used to be. How disappointing. So I visited Artemis once again, with my proof of purchase and faulty ugg boots in hand, not expecting to see him so soon and politely asked for a refund. Artemis refused to give me a refund and instead blamed me solely (pardon the pun) for the damage, raising his voice at me stating that 'my puppy' had chewed them. I don't have a puppy, or a dog for that matter. He also accused me of using some sort of product on them? I didn't. He spoke over the top of me stating that no one else had ever had this problem over and over again as I tried to show him my 'brand new ugg boots' as pictured, the hand came up and he just glared at my proof of purchase obviously just wanting me to leave. In the end, he did offer to split the cost of the repair with me, I declined as I do not think this would be a fair financial transaction as Artemis is also the manufacturer. I also do not want to spend any more money on what is obviously a faulty product. I believe the product may be old and it was also stored on a top shelf right next to the window. The constant heat may have caused the rubber to harden over a year or more however I cannot prove this.
I have contacted consumer rights and its going to be difficult as ugg boots are a 'clothing item' so it falls into a bit of a grey area, however I intend on following this up.
I try to support small business, especially Australian made, as much as I can, but to be honest, I wish I had just gone to one of the bigger retailers.
I'm still in process of trying to return these ugg boots and get my money back however this has so far Artemis has been very difficult to deal with.
So, if you're thinking about spending a decent amount of money on some ugg boots in hope to ascertain a quality product, DON'T SHOP HERE. Go to a bigger retailer, they'll usually offer a warranty and if there is a problem, they most likely won't hesitate to just give you a refund or at least offer to exchange them in the hope of keeping your business.

Approximate cost: $175