I rang up and booked a technician to replace a faulty laptop fan. Everything was explained in detail to their call centre operator, even down to long it would take to source the part, and an appointment was made for 11:00am the next day. The technician turned up on time (credit where credit is due), but as soon as he saw the laptop he said, and i quote "We don't open laptops or replace any of the parts."
I certainly could have done with that information from the start. To top it off, the information that the technician had been given was completely unrelated to the problem that we had. Either their call centre staff have zero computer knowledge or they need to learn to listen more closely when conversing with customers.
A total waste of our time, I won't be using them again, nor will I be recommending them to anyone.