Wilson & Turner Travel Associates

5.0
based on 2 reviews

2 reviews about Wilson & Turner Travel Associates

Anonymous
19 Sep 2009

I was first referred to Kirsty after my brother organised his honeymoon with her. He said if I need someone to look after me and get the best deal, I should chat to her. So I thought I'd give her a go….

And I'm certainly happy that I did! I've spoken with Kirsty multiple times about different trips, and the quality of service she gives with each one shows so much care and polish that I wouldn't dream of going anywhere else.

I first got in contact about a trip to Europe. I had a few ideas of what I'd like to do, and sent them through. What I got in a speedy return was an itinerary with dates, costs, savings and everything I wanted to do in one fantastic bundle. Any query I had was answered promptly, and any alterations I wanted to make to the itinerary was made and a fresh copy sent through without worry. Due to a few reasons I wasn't able to go on this European adventure, but the story doesn't end there…

Out of the blue I get an email from Kirsty with the cheapest fares to the USA I've ever seen. I didn't know these prices were available, and never would've known about them otherwise. I was very interested, and in a flash had a USA itinerary sent through. I decided I would love to go through with this, let Kirsty know, and she got the ball rolling. Visa, Passport, deposits, timeframes, cash passports, “Handy hints”….there was very little for me to worry about. She looked after everything in the best combination of professional and friendly service I've ever encountered. She gave me regular updates, and when visiting her to pick up my documents everything was laid out for me and explained in fantastic detail. I didn't think I would be so confident in going overseas by myself for the first time, but Kirsty had prepared me so well I had no worries.

When I got back, she checked in to make sure I had a great time, and I went in to see her to chat about the trip and thank her in person.

I am planning a trip to QLD soon, and a rather large European tour is on the horizon. There is nowhere else I would go to help me out. Simply put, Kirsty is the best!

verified email - 28 Aug 2009

In a word - FANTASTIC. I first had Kirsty recommended to me by a colleague at work.

I contacted her in May with a vague request for some holiday ideas - I had no real thoughts on where we wanted to go, only the times we had leave booked and our approximate budget. Kirsty snapped into action and within fifteen minutes had replied to my email with a details response asking some very key questions to quickly narrow down what we wanted in a holiday.

Within a couple of days of answering, I received another email with three very details options for us (all of which sounded fantastic) complete with itineraries.

My wife and I looked them over, and being conscientious shoppers, also did some research into pricing if we booked things ourselves for the same sort of thing. Not only did we find that the prices were not ridiculously inflated (which is something we'd heard about with other travel agents) but in some cases were better than we would have been able to secure ourselves.

Not long after that, we booked a face to face meeting to ask a few final questions and lock in our chosen holiday - then it was Noosa here we come!!!

When all our travel documents were received, they came in a professional little folder, with a hand-written note and even a couple of little chocolates. Just another personal touch that did not go un-noticed.

After all this fantastic service, we went away, had a great relaxing time.

Finally, to cap it all off, the morning after we had arrived home I received the following email (names deleted)

"Dear xxxx and xxxx

Just wanted to welcome you home from your trip to Noosa!

I hope you had a wonderful, relaxing time away and enjoyed the sights of Noosa. When you get a moment, would love to hear your feedback.

Cheers

Kirsty"

This last, personal touch really made us feel like our business was valued, and probably locked in what was pretty certain anyway. We will be dealing with Kirsty again for any future holiday needs and will not hesitate to recommend her to anyone.

Approximate cost: $2K

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