We have used this busy three times and are extremely happy. Two of those times was moving house, and the other time was during our renovation where alot of our contents were in the house, they had to be shifted from downstairs to upstairs. Each time we had everything packed ready to go, and they came in and quickyl and efficiently moved everying onto the truck, taking care not to damage anything. At the other end of the trip, it was the same, they quickly unloaded the truck, followed our instructions where we wanted everything to go.