I have always found Westpac staff to be friendly and this time was no exception. The lady was lovely and made conversation while we went through the process of getting contents insurance, which would have been very boring otherwise. She even suggested a more suitable savings account which was sorted out on the spot. The policy itself seems good value, with no extra charge for paying monthly and optional personal valuables cover that covers theft and accidental loss or damage of your items, in or out of the house. This was a must for me as I have a tendency to drop or damage items, my phone especially, and it was great to know that I can be covered for my clumsiness. I would definitely recommend Westpac insurance