i Had Sette manufacutre all the windows for my extension, and i was so happy withthe product i had them replace all the existing windows in the house as well.

Approximate cost: $13000

I can't rate this business because I can't get them to give me a quote.

Sette was recommended to me by a handyman who has done a lot of work around my house and whom I trust.

I need about $9000 worth of new windows on the western side of the house. I already had one quote, but I was a bit unhappy about certain aspects of it and I wanted another one before committing to have the job done.

The first time I called, Sette told me their guy would ring me to make an appointment. A few days later he rang to ask if he could come out to the house in an hour. I was at work, so I tried to negotiate a different day when I'd be home. (I work 4 days a week.) He couldn't commit and said he'd ring again another time.

A week later he rang me when I was at the shops. He wanted to come within half an hour. I was waiting to attend an optometrist appointment, so I couldn't get home that quickly. He seemed slightly annoyed with me that I didn't understand his busy schedule and work to fit in with him.

Three weeks later -- and wanting to commence this job -- I rang Sette again and asked whether their guy could come out the following Wednesday, as I had the day off. I would make myself available any time that day. They said okay, but then mentioned that I'd be charged $140 for the quote, which would be deducted from the bill if I selected them. When I said that this was the first time I'd heard of charging for a quote, they sort of went all funny on me. But they agreed to come out to me free of charge and organised to ring me first thing Wednesday morning to tell me the time they'd be here.

I never heard from them again.

I was quite serious about considering them for the job. I was looking for a reason not to go with the first company, but I won't ring Sette again.

It's hard to imagine why any company these days isn't interested in $9000 worth of business.