3 reviews about Rocket Removals Redlands

verified email - 04 Jul 2016

Would highly recommend Rocket. Eddie & Reece were fantastic - quick, careful and efficient. Thank you!!

Approximate cost: $650

04 Feb 2015

Just amazing! I had an expensive couch and coffee table to move and they managed to get it into the apartment in which I live in no time. They were so friendly and professional. I was extremely impressed.

Approximate cost: $89

verified email - 30 Jul 2013

I rang early in the morning for an important but small removal job which 'should take no more than an hour' and needed to be done that day. The distance for relocation was probably about 6-8km. I left a message and received a return call soon after, but not to the number I left in the message.
No problems, we can do the job for you this afternoon. We have a storage job this morning. The time agreed was 3.30pm. Timing was important to me and this suited well.
I called them at about 3.20pm to say I was on the way to meet them and was told that the storage job had taken longer than expected, but they would be 'on their way soon'. They blamed the previous customer for misrepresenting the size of the storage unit, so the job took much longer than allowed. This was quite possibly true.
I waited and waited at the pickup point, making several phone calls to see how the team was going. They were just dropping a guy at the depot (a few km away) and would then be on their way.
They eventually arrived 68 minutes late and I indicated clearly that I was not happy. The response was 'these things happen'.
Maybe so, but I didn't consider this a satisfactory answer as the delay meant that about 600 people were kept waiting for an event to start. The materials were a critical part of the setup for the event so the delay was very inconvenient for many people, especially the frustrated volunteer organisers, myself included, and the performers, plus the only paid professional.
I'm afraid their motto, 'Happiness is an attitude - gained by daily practice' did not make me feel any better, and certainly not happy. I don't think I could recommend Rocket Removals and I won't be using them again.
Perhaps you might be luckier?

Approximate cost: $230.00

tabatham 30 Jul 2013

sounds like disappointing service

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