Just wanted to thank you for your fantastic service, I ordered my luggage on Thursday and it arrived in Sydney at 9.00am on Friday.The extra gifts were a bonus and the prices the best around. I will definetly recommend you to family and friends looking at purchasing luggage. Customer service is almost non existent these days, keep up the good work.
Pat K
Approximate cost: $190.00
Received my order within 48hours of ordering, which is fantastic, then to top it off received bonus items in the package which will help me on my trip!!! Super service and it's always nice to receive something unexpected for free! Will def shop here again.
Approximate cost: $250.00
Thank you for making the effort to post your lovely feedback! The staff really get a lift when they see their efforts to be "Friendly, Fast and Faultless" being appreciated. Enjoy your luggage and have a great holiday! Regards Gary & Janine
Excellent friendly and efficient service. Ordered our suitcase late Thursday afternoon and they arrived on Monday (1400Km away). Loved our suitcases, and loved the free gifts!!! Doing great works there guys. Nowadays it's more and more about SERVICE and you lot are experts at it. Thanks.
Thank you for your kind words! The Luggage Direct team are continually striving to be "Friendly, Fast and Faultless"! :)
We were not sure if our expectations would be met.How ever
we are very very happy on all points.Just brilliant.
"LOVE THAT CASE".
Regards Daryl
Approximate cost: $109
Glad you like it, Daryl! And thank you for making the effort to let us know, Gary
Highly impressed with my purchase of "St Christol by IT Luggage UK 58m Carry On Suitcase Painted Birds"
* Great quality, I particularly like the TSA lock and expansion capability.
* Excellent price for this case and many others on your site.
* Free delivery
* Great customer service and notification of dispatch
* Very quick delivery.
Many thanks
Approximate cost: $89.95
Thank you! We are really trying to deliver a premium service, and we are really chuffed, when we get complimented for it. from Gary (owner)
Had a great experience with Luggage Direct. The manufacturer of the suitcase I purchased was not very helpful with a warranty claim.
Special thanks to Macky who helped me out when the manufacturer was being so difficult.
I highly recommend buying from these guys as their Customer service is brilliant and their prices are very competitive.
Approximate cost: $170
Thank you for your feedback, it is greatly appreciated! Yes, Macky does "go the extra mile" to assist customers, and is a great team player!
Thanks again
Gary Cowley (owner)
Thank you, we are extremely happy with the product and service. Very fast delivery and an excellent price.
Approximate cost: $90
Thank You! Our team really tries hard to deliver exceptional service, and we really appreciate positive feedback, Regards Gary & Janine (owners)
these guys r great
these guys r great
Fantastic range, extremely competitive prices, free next day delivery to Sydney as well as knowledgeable and genuinely helpful staff. One could not ask for more. Will not hesitate to recommend you to family and friends. Great job, thanks so much!!!
Andrew - Sydney
Approximate cost: $310
Thank you Andrew, for your kind comments. We will pass them onto the staff, as they really try hard to deliver a good service.
Regards
Gary & Janine (owners)
This was my first online purchasing experience, the service was fantastic, quick delivery.Won't hesitate to buy other luggage so easy.Excellent value,loved the free gifts,loved the suitcases.Only two days delivery awesome.Telling all our friends.$35
Approximate cost: $358
Thanks Vicki, we pride ourselves on dispatching the next business day. To do this, we only ever display products on our site, that are physically in the store! Thanks again, Gary (owner)
I placed my order and it was put on hold as they sold out of a particular item. I contacted Macky at Luggage Direct on Thursday 15th August at 2pm and told them I needed my order as I was travelling in 9 days. Macky suggested another similar product that I was waiting on so we changed my order to suit. Mackey promised that my luggage would arrive within 2 working days. Since it was late Thursday afternoon and taking into account the weekend, I thought that my order would arrive on Monday, possibly Tuesday. WOW, the next morning (Friday) I got up and looked outside. My order had arrived and was sitting at my front door. It was 10am when I noticed that it had arrive, which meant that I spoke with Macky about my order, changed my order and got it delivered all within 20 hours - not bad for free delivery - I would recommend Luggage Direct to anyone - well done guys :)
Approximate cost: $240
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Wow! Thanks Pat! I know the team strive to be "friendly, fast and faultless", but that was extremely swift! Happy travels! Regards Gary & Janine