Our Samsung washing machine was in dire need of repair and the repairer we've used before advised he wouldn't be able to get parts. Samsung advised this was an approved repairer and we couldn't be happier. He arrived on time and quickly determined the problem. He didn't have the correct part with him but arranged for a colleague to pick it up from their office and bring it out within the hour to finish the job while he moved on to the next job (which was fine with us). The whole job was done within 90 minutes and the callout fee was reasonable too. After giving it a few decent runs over a few days, if the problem wasn't fixed they would come and take it to their workshop and loan us a replacement in the meantime but the repair was spot on.