3 reviews about Dundons Removals

verified email - 05 Jun 2011

The guys that came out were friendly and tried to keep costs down but after telling me that they had finished and that there was only a small trailer load left for me to bring over ended up being 6 trailer loads. They also came with only a small pantech and had to do two trips which cost more because I was paying by the hour, even though they knew it was a 4 bedroom home.

Approximate cost: $450

verified email - 21 Feb 2011

I require the services of a removalist.
I certainly won't be using Dundons Removalist again.
They were to arrive at midday, so the house could be packed up by 2pm (settlement time).
I received several phone calls saying they were running late and they could book in 4:30 for 3 men.
I rang the owner at 3:00 and left a message saying that I was picking up new house keys and would be back for 4:30. Apparently, the truck arrived at 3:30pm and waited.
I asked that certain items not be placed onto the truck but one item got put in and was told too bad.
Then all my gear did not fit into truck and then that was my problem at 7pm at night.
When I rang to make the booking, I read out room by room what I required to be moved. He said he would provide biggest truck and it would all fit in. And the hourly quote was for three men. Only two arrived.
My son ended up going with them to the second place to drop off furniture. He questioned the bill from them.
They were charging an extra $100 for the piano. I said there was a piano in the initial phone call and not one mention of an extra cost. And they charged me for waiting around for me although I had been waiting for 3 ½ hours already, and especially after I left a message as the owner did not take my call nor return the call. His staff did say he regularly did not take calls if running behind (even from them).
I have asked for a copy of the invoice/receipt as I did not receive it. 7 months later, I still have not received it.
His website has good reviews, of course. I bet this doesn't make it on there, and his email stated that they allow 2 hour window for all start times (not 3 ½ hours).
Not very good customer service when client not informed of what is happening.
Having said all that, the staff were very efficient and did work hard.

verified email - 26 Apr 2009

Great , very professional , great people, very friendly. Get the job done very fast and their rates are very good. Must better then MINI MOVERS anyday.

Approximate cost: $low

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