Product is a novelty item just don’t expect any form of honesty or customer service. They failed to adhere to the specific instructions we gave them regarding delivery and then demanded a re-delivery fee! Beware!!!
Approximate cost: $80
My product was exactly as advertised, beautifully packaged and sent on time. Communication with the company was instant. Great service by Claire.
Approximate cost: $70
I have used Chocablock for several events and they never fail to deliver.
Each time I receive my order, they always exceed my expectations. They go above and beyond with customer service and ensure that the design is exactly how I envisioned. The entire process from ordering to design to delivery is very professional.
Thank you so much Chocablock, I love using you guys to make an event that extra special.
I don't recommend using this business. I ordered chocolates for a first birthday. The order was placed in advance and since the birthday was on the Sunday, Chocanlock Chocolates suggested they should send the parcel on the Monday (next day delivery) and I would get it on the Tuesday. The chocolates didn't arrive on the Tuesday and when I called to ask, they told me they posted it too late in the day. The parcel arrived on Wednesday which would have been fine but the chocolates had the wrong name and age on them! They sent me the name and age that is on their website as the demo! I contacted them and was told they would send the correct ones that day. On Thursday morning I called to make sure they were sent on Wednesday. They hadn't been. So I asked them to please send it now so that I get it the next day. I spoke to a woman that implied she was in charge, she refused to send it in the morning. She told me that all deliveries get taken to the post office just before 5pm. Considering their business is at fault, you would think they would do whatever it takes to rectify their mistake, but no. I knew I wouldn't get it in time if she sent it at 5pm because that's what they told me happened to the first parcel, it was sent too late in the day. I asked them if they could use a courier that delivers on Saturdays but they were not interested in doing anything to rectify their mistake or keep their customers happy. Apparently the parcel was posted on Thursday evening but I never received it. These chocolates were meant to be the thank you gift for guests. The chocolates didn't arrive in the end - don't trust this company.
Claire was an absolute pleasure to work with, she was very responsive to the abundance of questions i had and was very accommodating to the volume of units required. I ordered 420 bars from Chockablock and ordered to receive them at a later date. The chocolates were not only delivered a few days early but comms were once again sent out for update and tracking, constantly giving me peace of mind that the entire process of designing, ordering, paying and delivery was taken care of! And it doesnt hurt that they look and taste amazing also! Would definitely recommend for any special occasion
Michela was amazing throughout the design process, getting back to us promptly & efficiently.
The design was exactly the same as what Michela sent to us and they printed out perfect. We sent a lot of emails back and forth, and none were missed!
The chocolate bars are perfect and we can't wait to share them with our guests!
Would HIGHLY recommend to anyone looking for something unique!
I have been thrilled with this establishment. The communication has been spot on, the service has been second to none and the price incredible and the product amazing, so happy I would throughly recommend them and would definitely use them again.
Amazing service from Claire. Ordered personalised chocolates and 3 days later they arrived. They look fabulous - could not have a happier customer !!! Thank you Chocablock!!!!
Approximate cost: $55
Wow what an amazing experience I had from beginning to end!! Claire helped me place my order and even sent me a proof of my personalized message to make sure I was happy. The order was delivered within two days and the chocolates look absolutely amazing!!! I will be sure to recommend them to everyone.
Fantastic and fast service! A pleasure to deal with, thank you! Will definitely be ordering again for my next function!
“Ana was terrific in helping us with suitable choices for our needs at a very”…
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