I recently purchased a pack of Rub-ons for $8.25 that were faulty, when I took them back they wouldn't exchange them for a similar product or give a store credit as I didn't have my receipt. Their reasopn was that without a receipt they can't get a credit from the supplier.
After spending a small fortune there since they opened last year I expected better.
Unfortunately they are the only scrapbooking shop on this side of town. I'll go to Werribee now though.