I brought a 3KW solar system a number of years ago from Captain Green, very happy with the workmanship and quality of the installation.
Last year I purchased a 6.6kw system and had Captain Green install it. What a nightmare...
1. They punched holes in my roof to see where the cables were and didn't repair the damage.
2. The circuit breaker that Captain Green installed for the new solar array kept tripping out, seems that the circuit Breaker had a hot joint that caused it to overheat and melt part of the casing.
3. When I told them about the fault they wanted to charge $200.00 to come out and have a look (this repair should have been under warranty).
4. At first thy said I had agreed to fix the holes in my roof sarking insulation, I had not. I pressed the issue and they refused to fix it unless I paid them for a callout, $200.00. I eventually took Captain Green to the NSW Dept of Fair Trading and lodged a complaint. Captain Green eventually fixed all the issues, begrudgingly.
The original Captain Green was great, the current Captain Green was seems a bit shifty, poor workmanship and will try to weasel out of their warranty obligations.
Be Warned.
Approximate cost: $3800
Wonderful interaction with Alex from the first sales inquiry through the installation. The Captain Green staff is extremely professional and has excellent communication skills.
Our house's typical layout made the task difficult because it needed multiple ladders to reach stuff high on the roof. However, Captain Green finished the job on Time, and the panels are working well.
I'm grateful, Alex. I will recommend you to everyone of my friends and relatives.
All throughout, they were kind and easy to work with. From sales to installation to follow-up—many thanks to Alex—we are really happy with Captain Green Solar.
I'm very happy that all of our research was worthwhile, and I would suggest.
Installing solar panels was one of the best decisions we've ever made. Captain Green Solar completed the task in a clean and competent manner.
We are grateful to Alex for selling us the right system, and we heartily recommend you.
Fantastic work.
Alex was my initial point of contact with Captain Green Solar.
With so many inquiries I received about solar installation and what system would be most effective for my home, Alex was very knowledgeable and helpful. Installer and his crew arrived on time, were polite, and eager to answer any questions I had. The solar system was briefly and easily understood explained by the installer. The entire process went smoothly, and I was really pleased with the professionalism and level of customer service that the Captain Green Solar crew demonstrated.
Great job from quoting to completion.
Thank you Alex & Team for the quick installation.
Highly recommend this product never had any problem I have used this product before and I will recommend Alex to everyone.
We received advice from Alex at Captain Green Solar that our inverter was old & faulty, after a discussion Alex arranged for a full replacement of my old system and installed brand new 6.6 KW solar system.
It's working well now & I am saving $500 Every Quarter.
Thank 's Alex.
Approximate cost: $3999
Nice dealing with alex
He was quite helpful I will recommend him all
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