Nicole's experience was not a good one but I have never struck that.The staff have never been ruse to me.If they did I would not go back there as there are plenty of other stores that stock the same goods.
This particular store is really bad if you require help of any sort, i asked to try on clothes and had to wait 10minutes for them to find the keys for the change rooms, and the girls who where working on this day were very rude and didnt even offer an apology for the wait
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they've never been rude to me either!