Chris and John done a great job with my old roller door , door wasn’t going up all the way , service was A1 came out the next day and installed a new motor to my old door Chris and John were very helpful I would recommend Chris and John workmanship was great thanks once again guys
Chris is great when all goes to plan, but don’t expect any after sales support when things go wrong no matter how minor.
We had Chris out to service our door (May 2021). A day or so later the door would not close (possibly incorrectly adjusted torsion springs or limit settings). Chris said he would come out to adjust the door but kept delaying. I accepted this for several weeks during a COVID lockdown (even though repair and service work was permitted). After lockdown he told me he had obtained exemption to travel overseas for medical treatment and would not be available for the next 5 weeks (i.e. till the end of July 2021), yet as I discovered from a friend, who subsequently made an enquiry with Chris, he was still accepting and undertaking work during this time…funny that!
So, after having a functioning (albeit noisy) door we were left with an unusable door for several weeks after a routine service by Chris. I believe this was a very easy fix, which would have taken him less than 30 minutes to sort out, but instead he chose to go to any lengths, including lying and deceit, to avoid a call out to remedy his own work. He clearly doesn’t value his existing customers or seek to build a loyal, return customer base.
In the end I had to get someone else to come out and spend all of 10 minutes correcting Chris’s work to get the door functioning again.
If you’re looking for a reliable, honest business that backs their own work, keep looking – AVOID THIS BUSINESS!
Understand your frustration, I serviced your door to all specifications required, noticed automatic issues and conveyed to you it was sensitive and a new more powerful automatic might be the answer if things went wrong again, Im not the first person to come out and service the door which Is a custom made door which you said has previous problems.
So to abuse me is very unfair and spiteful because I informed you I couldnt come back due to Co - Vid and health reasons,also caring for my wife at this time due to deteriorating health. So lm pleased you got this off your chest in this forum, kind regards Chris
Ok people to let you know that Chris is the man you need to call he done such wonderful job he replaced the old one with new two weeks ago it’s amazing work .
Once again thanks very much happy customer.
Amazing! Chris was so amazing and great at keeping me in the loop. Could not fault the work of the team and I absolutely would recommend to anyone.
From the time we contacted Chris he was very professional and helpful. We needed the garage door to be replaced at short notice and he did everything for us within a day. I highly recommend Chris and his lovely wife Jan with her exceptional service. She was kind enough to give us a reasonable price to install the door within a short timeframe.
I would not hesitate recommending Chris to anyone
Thank you Chris and Jan for installing the door within 24 hours and your professionalism
Gerard
Thank you John for your prompt service and for the expert job you did on fixing our garage roller door.
Regards
Noel Dean (Brighton East)
I could not be happier with how Chris handled our garage door replacement. I had urgent deadlines and within 1 week the job was quoted, ordered and installed. Not only helped me out within a short timeline but was honest and reliable and excellent support by Jan in the office with good communication - great team thank you both. The quality of the finished product is excellent. Can't recommend this company more highly.
Chris installed the automatic opener to our garage door 19/06 /18 very happy with the professional fast service.thanks Chris
Awesome service highly recommended
Resonable price for replacement of motor in garage up and going in no time. Thanks Chris.
Chris came to repair my garage door. Was fixed and running in no time. Highly recommend. Will use for any future work. Thanks Chris.
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