@home property management solutions is an independent property management business purely focused on the needs of property investors and tenants. Our sole focus is residential property management and we do it exceptionally well. We have the systems, training and resources needed to provide a consistent level of service to our clients. Our personal approach and focus on client care sets us apart from traditional real estate agents and without the distraction of property sales our clients will never feel like another number, they will always be number one.
In most traditional real estate agencies, property management is overlooked and under resourced. Property managers in many cases, are inexperienced and expected to perform with little or no support. Commonly, principals of real estate agencies with a combination of sales and property management tend to ignore the needs of the property management department while they focus on making their next sale. Behind the scenes in these environments you will find property managers who are expected to perform under extreme pressure with high volumes of properties under their management, typically this leads to high staff turnover, system short cuts, greater risk and ultimately poor customer service and communication.
Our service is not simply about the face to face contact as a service provider but rather the seamless transition of behind the scenes work combined with clear, accurate and friendly execution to ensure our clients and customers feel that they are number one. Our systems and organisation ensures efficient work manners and engaged staff which in turn leads to retention of highly trained professionals who maintain relationships built on trust and confidence.
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